# Credit notes

> Reduce what a customer owes on an invoice with a credit note.

https://docs.seascape.bz/invoices/credit-notes

A credit note reduces what a customer owes on an invoice, in part or in full, for an overcharge, a return or a cancellation after invoicing.

Go to **Sales** → **Credit Notes** → **New Credit Note**, choose **Against invoice**, enter the **Amount to credit** (no more than the invoice), and answer **How is this credit returned?**

- **Store credit** puts the amount on the customer's account balance. It only appears while Account credit is switched on.
- **Cash / card refund** records that you gave the money back, with a **Refund method**. It records the refund only. Money paid by Belize Bank card goes back through the booking's **Payments**, not from here.

Your role has to be allowed to give refunds.