# Requests: date requests and website messages

> Answer date requests and website messages, turn date requests off if you want, and download your newsletter sign-ups.

Checked 9 November 2026 · https://docs.seascape.bz/messages/requests

**Requests** collects two things from customers who wrote in, and keeps your newsletter list beside them:

- **Trip requests**: a customer looked at your trip calendar, didn't see the date they wanted, and pressed **Request a trip**. Each one has the date, the activity if they picked one, how many people, and their details. They can ask up to two years ahead.
- **Website messages**: anything sent through the contact form on your Seascape website.

Each request is also emailed to your shop email, and replying to that email goes to the customer. The customer gets a copy of their request. If your shop has no email address in **Settings** → **General**, requests are still listed here but nobody is emailed.

Work down the list: **Reply** opens your email with the customer's message, and **Mark handled** moves it off the open list. **Reopen** brings it back. Filter by **Open**, **Handled** or **All**. There is no button to turn a request into a booking: schedule the trip, then book it from **Reservations**.

Turning date requests off: Go to **Settings** → **Booking rules** and turn off **Let customers request a date**. It is on for every shop to start with, and the switch covers every place your calendar appears.

Seeing Requests needs the **Messages** permission.

**Newsletter sign-ups** are on the same page: switch from **Requests** to **Newsletter sign-ups** at the top. It lists every address from your website's Newsletter section, newest first. Seascape doesn't email them anything. If someone asks to come off your list, press **Remove** beside their address: they leave the list and every download after it. Take them out of your email tool too if you've already imported them. Removing needs the **Edit the website** switch. **Download CSV** gives you the list for your own email tool, if your role can export (the **Export reports** switch in **Settings** → **Users and permissions** → **Access levels** → **Edit permissions**).