# Texting customers (Twilio)

> Text customers from your own Twilio number, by hand or automatically.

Checked 8 November 2026 · https://docs.seascape.bz/messages/text-customers

To text your customers, connect your own Twilio account. Go to **Settings** → **Text messages** and enter your Account SID, Auth Token and phone number in **Text messages (Twilio)**. The Auth Token is stored where only our servers can read it, so the box stays blank once saved.

You can then switch on automatic texts for new bookings, confirmed trips, cancellations and trip reminders. Each is its own switch, and all start off. Your staff can always text a payment link, receipt or waiver by hand, and reply to customers by text in **Messages**.

Without Twilio connected, no text reaches a customer.

Texts that Seascape sends to you and your team are a different thing: see 'Text alerts'.