# Booking IDs: one visit, several activities

> Understand Booking IDs, which hold every activity of one customer's visit, and move or merge them.

https://docs.seascape.bz/reservations/booking-ids

A **Booking ID**, like SCU-B0081, is one customer's whole visit. Every activity they book for that visit sits under it: Monday's two-tank, Tuesday's Blue Hole, and the Open Water course. Invoices, the waiver and the balance belong to the Booking ID, so the customer signs once and pays one balance.

- Bookings you make in the office for a client join that client's open Booking ID on their own.
- An online booking gets a new Booking ID, with one exception: if the same customer books again on your website in the same browser tab, with the same email, within 4 hours of their first booking, the new activities join that first Booking ID. The booking page only tells them the activities were added to their existing booking and emails them the updated itinerary; it never shows the earlier booking, so on a shared computer nobody else can see it. Each new activity's deposit is paid on its own. The client page and the booking say "Joined automatically". If it was not the same person, the **Not the same person?** link opens the Move dialog with **Start a new Booking ID** already chosen, so one press puts that activity on a Booking ID of its own; moving it out also stops that browser joining the booking again. A different email, another browser, a booking made from your printed QR code, or one from a waitlist offer gets its own Booking ID, and so does a new browser tab in most cases (a duplicated or restored tab can carry the first one's key over). Once a Booking ID has been merged into another, nothing joins it again; the next online booking starts a new one.
- If an online booking looks like it belongs with a visit you already opened, Seascape shows a hint so you can bring the two together.
- To move one activity to a different visit, open it and choose **Move to another Booking ID…**. If it belongs on a visit of its own, for example someone else's dive filed under this client, pick **Start a new Booking ID** and press **Move to a new Booking ID**. That moves this one activity; the new Booking ID's reference is given when you save, and the other activities, and what was paid on them, stay where they are. A cancelled activity can't start a new Booking ID.
- To put two or more whole Booking IDs together, open one and choose **Merge into another Booking ID…**, tick the others, and pick which Booking ID to keep. The client's page also suggests it when their Booking IDs look like one visit: press **Merge into one Booking ID**, or **Not the same visit** to stop the suggestion.
- A Booking ID closes by itself once its last trip is more than 21 days in the past. The next booking for that client starts a new one.

Merging moves every activity, payment and invoice onto the Booking ID you keep, so the customer has one bill and one itinerary. The others close for good and can't be reopened. Links the customer already has open the kept Booking ID when both are on the same client record; leave the email box ticked to send them the updated itinerary. A Booking ID with a credit note, or a card payment still processing, can't be merged until that is settled.

The customer's confirmation also shows a **Reservation ID** for each activity. Use the Booking ID when you talk to them.