# Resetting a team member's password

> Email a team member a link to choose a new password when they are locked out.

Checked 9 November 2026 · https://docs.seascape.bz/team/reset-a-password

A team member who can't sign in can use **Forgot password?** on the sign-in page themselves. If they can't, an Admin or Super Admin can send the email for them.

Go to **Settings** → **Users and permissions** → **Members**, open the ⋯ menu on their row (on a phone, tap their row) and choose **Reset password**. Check the address and press **Send reset email**.

- The link works for 15 minutes and only once.
- They choose the new password. You never see or set it, and their current password keeps working until they use the link.
- Only Admins and Super Admins can send one, and each one is recorded in the **Activity log**.
- To stop a mistake becoming a flood, one person can get 3 in an hour, a minute apart.

It is only offered for people with a login, and not on your own row: to change your own password, sign out and use **Forgot password?**.