Your Seascape subscription (Plan and billing)

Settings → Plan and billing is what you pay Seascape. Money your customers pay you is under Settings → Payments. Only the shop's Super Admin and Admins see Plan and billing. If it isn't in your Settings list at all, Seascape billing hasn't been switched on for your shop yet, and nothing is charged.

The price is BZ$279 a month, or BZ$3,013.20 a year (10% off). Both include GST, and cover every boat, activity and team member. Card payments carry their own fee. Each location is its own subscription, with its own trial and its own bill: see 'Locations'.

The trial: Every new shop gets 14 days free. From day 10, the dashboard shows how many days are left, and emails go out 4 days and 1 day before the end.

If Seascape asked for a card: some shops are asked to add a card before their trial starts, or before it ends. Plan and billing then shows Choose your plan and Continue to Belize Bank. Belize Bank checks the card for BZ$0 and nothing is charged; switch on "Save card and client data" on the bank's page so the card is kept. The first charge is at 9:00 AM Belize time on the morning your trial ends, to that card, and we email you 7 days before. A new shop's dashboard and booking page open once its card is saved. To use another card, press Change card. Switching between monthly and yearly asks you to tick the agreement again, because the amount changes. To stop before the first charge, use the cancel link under your plan: you pay nothing, your trial runs to its end, and your card is removed then. When you pay a bill yourself from Plan and billing, the same agreement box appears: ticked, the card you pay with is charged automatically from then on; left empty, we email you a link for each bill. If the first charge is declined, everything keeps working for 3 days while we try again, and you can pay or add another card from Plan and billing.

Paying: Press Pay and add card, choose Monthly or Yearly, and pay on Belize Bank's secure page, in BZD. Paying during the trial doesn't shorten it: your paid time starts when the trial ends. Bills, with a PDF of each, are under Bills. Each bill names Seascape Booking Systems as the seller, with its registration number and registered address.

At renewal Seascape emails you the bill to pay, unless you agreed to have your saved card charged automatically (the agreement box when you add a card or pay). Seascape never turns automatic charging on without that agreement. If a renewal isn't paid, everything keeps working for 14 days after the due date.

If the trial ends unpaid, or a bill stays unpaid past those 14 days, your dashboard locks except for Settings → Plan and billing, and your booking page stops taking new bookings. Nothing is deleted, and paying reopens everything at once.

Changing or cancelling: Change billing period switches between monthly and yearly from your next renewal. Cancel subscription stops the next renewal, and everything works until the end of the period you paid for. During the trial there is no cancel button: if you don't pay, the trial simply ends.

Refunds: To ask for money back on a Seascape payment, contact Seascape support. When Seascape refunds you, you get an email saying how much, to which card, and what happens to your subscription. A refund of only part of a bill changes nothing else. A bill refunded in full shows Refunded under Bills: if it paid for your current period, that period ends and the subscription is cancelled (unless Seascape keeps your account open for free, which the email says), and paying again from Plan and billing restarts it. Your bank may take a few business days to show the refund.