Credit notes

A credit note reduces what a customer owes on an invoice, in part or in full, for an overcharge, a return or a cancellation after invoicing.

Go to Sales → Credit Notes → New Credit Note, choose Against invoice, enter the Amount to credit (no more than the invoice), and answer How is this credit returned?

• Store credit puts the amount on the customer's account balance. It only appears while Account credit is switched on.
• Cash / card refund records that you gave the money back, with a Refund method. It records the refund only. Money paid by Belize Bank card goes back through the booking's Payments, not from here.

Your role has to be allowed to give refunds.