An activity that sends the customer no emails
Keep an activity, such as a washout, out of the customer's booking emails while still billing it.
Some activities are for your records, and the customer shouldn't get booking emails about them, such as a washout. Open the activity and turn off Email the customer.
Bookings for that activity then send no confirmation, itinerary, reminders or texts. Payment links and receipts still go, and they list the activity with its price, because it is still billed.
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