What the booking statuses mean

There are two levels: each activity has a status, and the whole Booking ID has one.

Each activity is one of:

• Confirmed: booked. Every booking starts here, online or in the office. There is no approval step.
• Checked In: the diver has arrived.
• No show: they didn't come.
• Cancelled.
• Completed is shown once the trip date has passed. You never set it.

The whole Booking ID shows:

• Secured: at least one activity on it is confirmed or checked in.
• Holding and a time: everything on it is an online booking waiting for payment. The seat is held until that time, then released and the customer is emailed.
• Completed: every activity on it has already run.
• Cancelled: everything on it is cancelled.
• Pending: nothing on it is confirmed. You will mostly see this when every activity on it is a no-show.

Pending in the Payments filter is a different thing: it means nothing has been paid yet.

Trip confirmed is about the trip, not the booking. See 'Confirming trips, and auto-confirm'.