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Booking terms and conditions

Write the terms customers agree to when they book online.

Your booking terms are what customers agree to when they book on your booking page. Write them, or paste them from your old website, in Settings → Booking rules → Booking terms and conditions, then press Save on the Unsaved changes bar. Leave the box empty to use none.

When you have terms, the last step of booking shows them beside a tick box, and the customer ticks it to agree before they can confirm. They are also printed under Booking terms on an itinerary you share with a customer from their booking.

Your deposit and cancellation rules are not written here: they are set in Settings → Deposits and cancellations, which also says what customers read about them. What a customer agrees to when they save a card comes from Settings → Payments; Settings → Customer pages shows where each page's words come from.

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