Cancelling a booking, and Restore

Open the Booking ID and cancel it. You can cancel the whole visit or a single activity.

Who cancelled? is required: The customer (they asked, or didn't show up) or We did (weather, boat, our call). After the trip date it asks What happened? instead, and They didn't show up closes it as a no-show.

The dialog then shows what was paid, any Deposit kept, and what is Refundable, and asks where the money goes:

• Credit to the client's account (their account balance)
• Refund to card ending in the last four digits, which makes Belize Bank send it back. If the visit was paid in more than one card payment, the refund is split across them, newest first, and the choice shows the split
• Refund another way, such as cash or a transfer. This only records it, so hand the money over yourself.

Giving money back needs the Issue refunds and voids permission. The customer is emailed unless you untick the box.

Whether a deposit is kept depends on your rule in Settings → Deposits and cancellations. If you cancel, the deposit is always refundable.

Cancelled by mistake? Use Restore booking. It puts back everything that was cancelled at that moment, as confirmed. It refuses if a trip is now full, cancelled or already run, or if a refund was recorded after the cancellation.

Customers can also cancel their own booking from your booking page, using their reference and email, up until the trip leaves. No money moves when they do, so refund or keep the deposit yourself.