No-show and late cancellation fees

Beyond keeping a deposit, you can charge a fee to a customer's saved card when they don't show up or cancel late. It is set in Settings → Deposits and cancellations → Charge a no-show or late cancellation fee: turn it on, choose A share of the trip price or A fixed amount per person, tick when it applies, and press Save in that card. Any deposit already paid counts toward the fee.

It is only possible with the customer's written agreement, so it stays greyed out until, in Settings → Payments → Saved cards and card charges, you have chosen Your shop may charge saved cards and saved a free-cancellation window. Customers who book after that tick an agreement at checkout.

The fee is never charged on its own. Someone on your team marks the booking and confirms the charge.

While card payments are turned off, no fee can be charged to a saved card: the charge says why and stays greyed out until cards are back on.