Refunds and voids

Refund gives money back. Void says a payment should never have been recorded. Both need the Issue refunds and voids permission.

Refunding: Open the booking, go to Payments, and refund the payment in full or in part.

• Money paid by Belize Bank card: choose the card as the Refund method and the bank sends it back to the card that paid. If it came in more than one card payment (a deposit and then the balance, say), one refund covers them all: the newest payment is refunded first, and the dialog shows the split before you press Refund.
• Anything else: the refund is recorded, and you hand the money back yourself.

The Seascape card fee comes back with a card refund. Your payout is only reduced by what you received for that payment.

Voiding: For a payment someone typed in by mistake: open it, choose Void and give a reason. You can void a payment or refund that was recorded by hand. You can never void a Belize Bank card payment, or a refund the bank or an account balance actually carried out. Refund those instead.

Till sales are refunded from the till: see 'Refunds at the till'.