Setting your deposit

A deposit is what a customer pays up front to hold the seat. Without one, customers pay the full price when they book online.

The shop-wide deposit: Go to Settings → Deposits and cancellations → Deposit rules → Add rule. Choose Every other activity (the default), then Percentage or Amount, and press Add rule. In the list it reads Every other activity. A fixed amount is per guest ($100 each is $300 for three) unless the activity has a flat price. The deposit never comes to more than the booking.

A different deposit for one activity. Add a rule for that activity here, or open the activity and turn on Custom deposit for this activity. An activity's own rule beats the default. An activity can have only one rule: adding a second says so and offers Edit that rule. To change or remove a rule, use the ⋯ menu on its row, then Edit rule or Remove rule. On a phone, tap the rule: Remove rule is in the dialog that opens.

Can customers pay in full instead? Only if you turn on Let customers pay the whole booking on the same page. It starts off. An activity whose rule has Deposit only on always asks for the deposit alone.

Once the deposit is paid, the rest is due at the shop. Whether you keep the deposit when someone cancels is a separate setting: see 'Keeping the deposit on a late cancel or no-show'.