Guide: Your website, start to finish · Chapter 9 of 9, Troubleshooting
Website troubleshooting: changes not showing, and other common questions
Answers when your website doesn't do what you expect: changes not showing, themes, Set up your look, domains, redirects, Google, the assistant and phones.
Each question below has a short answer, and a link to the article with the whole story.
I changed something, but my live site looks the same
Your change is in your draft. Press Publish. Overview → Waiting in your draft lists everything that isn't live yet. See Draft and live.
I can't choose another theme
Shoreline, Blue Hour, Logbook and Mangrove say Not released yet. You can preview them on your own site, but not use them yet. See Your website's look.
I can't find Set up your look
With no website yet, it is on Overview and Design. Once you have a website, press Start again with Set up your look on Website → Design. See Set up your look.
Connect a domain does nothing
Your own domain is an add-on. On Settings → Domains, press Add Your own address first. See Your own address.
Add redirect is greyed out
Your own redirects need your own domain. Pages and activities you rename forward by themselves, even on a free address. See Redirects.
My Google figures are all dashes
The card says Waiting for Google. Figures usually appear two or three days after you set up Search Console. See Connect Google.
Marketing and analytics says it couldn't load my Google and Meta connections
Press Try again. Nothing you saved is lost, and your website keeps sending what it sent before.
The website assistant changed something I didn't want
Press Undo this turn in the assistant, or Undo on that change in History. See Undo and History.
Seascape says someone else saved this page
Press Keep mine to save your changes on top of theirs. See When someone else saved the same page.
I see words in double square brackets, like [[how many divers?]]
That is a blank to fill in. Visitors never see it: Publish lists it first, and the sentence stays off your live site until you fill it. See Blanks.
My colour looks a little different in some places
Where your colour would be hard to read, Seascape uses a readable shade of it there, and says so in Settings → Brand and the editor's Design tab. See Colours that stay readable.
I can't move sections on my phone
On a phone you can change words and photos, and publish. Adding, moving and styling sections needs a computer. See Edit from your phone.
A staff member can't open Website
Seeing Website needs See the website editor, and changing it needs Edit the website. Both start off for staff. Change them in Settings → Users and permissions.
Still stuck?
Signed in, it can also look at your own shop.
A person reads every one: support@seascape.bz